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WTF?
If you have a dumb question it should be answered here. Is your question too dumb? Or not dumb enough? Email us and we'll answer your question when we get around to it! And remember, you can always find answers in the forumz...
Q: So what is Zazz?
A: Zazz is a very special internet-based store that only sells one item a day, at a large quantity. Zazz will continue to sell that item until either it sells out, or the 24 hours ends. Should it end prematurely, you're more than welcome to hang out but a new item won't be available for sale until midnight the next day. Beyond this, Zazz is also a community of people who love gadgets and buying cool things they've always wanted but could never afford, until now.
Q: That's ridiculous. Are you guys insane? Why on earth would you do something so stupid as to sell one thing a day?
A: In answer to your first question, No. In answer to your second question, we feel that online stores are too bogged down with items. You know what it's like, you go to a major internet department store and unless you know exactly what you want it's near impossible to find something suitable for your 3rd cousin's 65th birthday. And if we were going to just sell one thing for the rest of the company's lifetime we don't think we'd make very much money, so we keep things fresh by selling new things every day.
Q: You mentioned earlier that you sell a "large quantity" a day. How many exactly is that?
A: Well, it differs from day to day. Let's say this: if you want it, buy it, because there may only be 3 left from the 100 or 1000 or 5000 we started with. We will give you a little hint when we're nearing sell-out on the main screen, but you'll have to work the exact amount we started with out for yourself.
Q: That sounds an awful lot like impulse buying, is that the case?
A: Look, Zazz really is impulse buying, but at it's best. We're willing to say that. A lot of the stuff we sell you DO NOT NEED. But that's irrelevant; because last time I checked, the things I want (a new plasma tv, swiss army knife and coffee grinder) are much cooler than the things I need (air and water).
Q: What's the deal with shipping?
A: Unlike most sites we print our shipping prices right on the front page - so you'll never get swindled on the price. Similarly, we sometimes offer multiple shipping as well (which is accessed through the checkout process). You'll know when this is the case, because the options menu when you click "GIMME" will be filled with "Buy 2x" looking thingies. Of course, we don't ALWAYS offer multiple shipping - but we do a lot, so make sure you keep your eye out for that option.
Q: And how long does shipping usually take?
A: Well it depends, almost entirely, on where you live - so I can't really answer that question except to say that Alice Springs is farther away from us than South Yarra, you know? Anyway, the one thing I CAN tell you is that irrespective of whether you live in Darwin or right next door to the warehouse, your order will take five to seven working days to process: no exceptions, sorry.
Q: Rightyo, so what happens if I miss out on an item but I really really want one?
A: Sorry, buddy - but you gotta get in fast at Zazz. Some items sell out before 1am, others don't sell out at all - but either way, you have to be there for the sale. We do not sell any items under the counter - and when the sign says "SOLD OUT", we mean it.
Q: How do I find out what's available each day?
A: Right now there's three ways to find out:
1. You can come to the site and see for yourself - that's fairly easy
2. You can sign up for the daily email - it tells you what's on, shows you a picture and gives you a brief description.
3. You can add the product RSS feed to your RSS aggregator
4. You can join Twitter and get our SMS updates!
Q: What's the deal with that email - it never arrives at my Hotmail address?
A: Oh, we've heard about this. Here's how you can put Zazz in your safe list, so the daily emails come back:
1. Open your Hotmail mailbox
2. Click the Options link, on the main menu tabs, then Junk E-Mail Protection link, then Safe List.
3. Type zazz.com.au domains or our From: Addresses in your Safe List.
4. Alternately, if you see one of our emails in your Junk Mail folder, click 'This is not Junk Mail' to avoid having email from the same source sent to the Junk Mail folder in the future.
Q: Mmmm. Well, how can I pay for my purchases?
A: Purchases are paid for by Visa or Mastercard and nothing else. They are processed by St.George's bank, whose credit card verification system is 100% safe. The only drawback from this (if you can consider it one) is that you'll need to enter your credit information every time you make a purchase, since we do not store any credit information on the site.
Q: What about other means of payment? I don't have a credit card.
A: Well, because of the way Zazz works we need a payment system that gives us immediate confirmation of your payment. The only suggestion we can besides getting a credit card is getting a Visa/Mastercard debit card from one of the major Australian banks. It's like have a credit card...but without the credit.
Q: I can't get past the address screen in the checkout process - who broke it?
A: No one broke it, mate! Our shopping cart program verifies suburbs and postcodes dynamically and won't let you pay for your items until it's sure it will be sending your products to at least the correct area. You'll know this has happened if there's no "continue" button available at any point of the checkout process - you need to click "change address" and fix it up to continue. Now, if you happen to misspell your street or name, however - we can't help you...yet.
Q: Right, so moving on, what happens if my item sucks? Like, I thought it'd be cool but it turns out it's really a piece of crap.
A: As unlikely as that scenario will be (our items are all things that WE want ourselves), should the situation arise we really only have one prepared public statement: "Not our problem". If you don't think you really want something, just don't buy it. But if you think you've got buyer's remorse why not sell it online or in the printed press? You're almost sure to make a profit, as our sales are way under retail (even online retail). Beyond reselling the item, you're always welcome to make a trade if you want - we've set up a "Swap Forum" in the forumz (hit the link of the same name at the top). So you might want to try there first and see if anyone is looking for your item...
Q: But what if the item doesn't just suck? What if it's actually broken?
A: If your item is still within warranty (check the specs page for each item) then you can email Adam at Adam@zazz.com.au and he'll give you details on how to get your item back to us so that we can give you a refund or where possible, replacement. However, if your item is out of warranty then we're really sorry but there's nothing we can do.
Q: Okay, let's say I need to talk to someone about Zazz for some reason besides my item sucking, how do I go about THAT then?
A: Well, you can always use the forums. We are almost always on hand to answer questions you may have as will the other members of the community. But for really serious questions you're probably better off emailing us. Click the "Contact Zazz" section in the menu bar and find the email address that best suits the kind of question you have. However, if you ask a question that was answered here you will not be replied to.
Q: It sounds pretty cool, how do I join?
A: Well it's pretty simple. There are two blazingly obvious text-fields on the left panel of the main page that you will use to log in once you've registered and just above them is a link with the words "Start here". Fill in the registration form and you're in! We're not trying to be exclusive, we just want to sell cool stuff to lots of people who are willing to hang around and populate our forums.
Q: Ahhh, forums. You mentioned these earlier. Except I heard elsewhere that they're not called the forums, they're called the forumz. What goes on in there?
A: Well friend, you can talk about the zazz of the day or past zazz'm or people you've zazzed with or any number of other topics started by your community. The only thing we don't like you talking about is other "competitor" sites - irrespective of whether your comment is negatively OR positively biased. I know, it sounds harsh, but whenever people have talked about other sites in the past it has ended up with everyone at each other's throats - and that's not fun for anyone. Other than that it should also be mentioned that Zazz prides itself on being non-segregative so if you have something awful to say about someone, make it be because of who they are, not what they are. Other than that, we really don't care. But just to be on the safe side, you best watch this space incase we decide to change our rules.
Q: Oooh, I'm real scared. What kind of "awful" punishments are you going to dish out?
A: Well, we'll either put you in the county lockup and prohibit you from speaking for a given amount of time, or deport you from the community all together.
Q: But I can still buy from you right?
A: Well, that remains to be seen, but for now the answer is "yes".
Q: Okay, so I heard that every man and his dog has a blog these days. Does Zazz have one?
A: Of course! S. writes the blogs personally, every day (unless he forgets). It usually reflects the business and daily operations of Zazz - i.e. all the behind the scenes stuff. He also likes to throw in opinions and tell little stories - he's a hell of a guy! (Oh yeah, by the way, this IS s. :D)
Q: Can I get a discount if I buy more than one of an item?
A: Nah, sorry but the prices are set to make each item seem as attractive as possible. Besides which, if I don't get a discount - you don't get a discount. Oh! And to save you time on your next question - because apparently I'm not worth that much (but really because they're cheap bastards)
Q: Right. Well...anyway, where are you located?
A: Well, Zazz is located in the greatest city on earth, the city that never sleeps, the big apple and the city of lights: Melbourne. (Why live anywhere else)
Q: You're awful. I could do a better job standing on my hands. Hell, a blind quadriplegic chimp could do a better job than you! What I mean to say is ... Can I work for Zazz? Please? Please? PLEEEEAAAAASSSSSEEEEEE?
A: Not with that attitude. Well, maybe one day, but not today.
If you have any further questions try checking the forumz . Still not sure? Try contacting us directly, but be warned: If your question was answered here you WILL NOT receive a reply.
Thanks for shopping with Zazz!
Amber says:
Virb Rocks. Zazz Rocks. This is a perfect match.
posted May 6